Processing Refunds

Refunds can be easily paid out to customers:

1. Navigate to the “Point of Sale” section, and log in.
2. Select “Return Reprint” in the bottom left of the window.
3. Either locate the order in the upper right list, or search for the receipt number using the search bar on the left by typing in the receipt number and selecting “Enter”.
4. Once you have located the order, select it by clicking on it.
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6. Following this, select the items you wish to refund by:
   • Scroll the list on the left and tick the “Return” column checkbox for each item to be refunded, or refund the entire order by ticking the “Select all receipt items” checkbox below.
7. Once you have selected all the items to be refunded, select an option in the bottom right.
   • “Return”
     • This will add the items back to inventory, and also refund the customer from the till.
   • “Void”
     • This will void the entire order, it will return the items back to the inventory but will not refund the customer.
   • “Refund (Card)”
     • This will add the items back to inventory, and refund the customer via the card machine.
   • “Void (Card)”
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10. If you wish to refund specific items:
    • Select those items from the list and tick the “Return” column checkbox for each item to be refunded, or refund the entire order by ticking the “Select all receipt items” checkbox below.
    • Then Select either “Return”, to refund the customer with cash, or “Refund (Card)”, to refund the customer via card.
11. To simply refund the entire order:
    • Select either “Void”, to cancel the entire order and refund the customer with cash, or “Void (Card)”, to cancel the entire order and refund the customer via card.
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