We are extremely pleased with our decision to opt for XEPOS, significantly enhancing transaction efficiency and service quality across our colleges.
Luminate Education Group
XEPOS Has Transformed Our Operations Across Multiple Colleges
Coolin, Luminate Education Group
Why we chose XEPOS
We chose XEPOS because it offers a comprehensive and flexible EPOS system tailored for educational institutions. XEPOS is specifically designed to handle the unique needs of schools and universities, making it ideal for our diverse campuses.
One of the standout features is the ability to manage customer accounts, allowing us to offer a more personalized experience for students and staff. This feature, combined with electronic receipts, ensures smoother transactions and provides students with quick and easy access to their purchase history.
Another key advantage is the system’s ability to efficiently manage high transaction volumes during busy periods, especially across multiple retail and catering outlets. This has improved overall transaction efficiency and service quality throughout our campuses.
XEPOS also allows us to manage operations across multiple locations, providing us with real-time reporting and centralized control. This feature has enabled us to make informed, data-driven decisions and streamline campus-wide services.
Lastly, the system’s seamless integration with our existing financial systems and its support for contactless payments have been crucial in enhancing security and convenience for both our students and staff.
The Features That Made the Biggest Impact
Customizable User Accounts
XEPOS allows students and staff to create and manage personalized accounts, making it easier to track transactions, manage balances, and provide tailored experiences.
Multi-Location Management
XEPOS enables centralized control over multiple campuses and departments, offering real-time insights and simplifying management across retail and catering outlets.
Real-Time Reporting
The system provides live, detailed reports on sales, inventory, and customer preferences, allowing for data-driven decisions and effective resource allocation.
Seamless Electronic Receipts
Every transaction generates an electronic receipt, ensuring quick access to purchase details and reducing paper waste.
Contactless Payments
With support for secure, efficient contactless payments, XEPOS enhances transaction speed, reduces wait times, and improves overall customer satisfaction.
Flexible Menu and Pricing
XEPOS allows for easy updates to menus and pricing, enabling the university to quickly adapt to seasonal changes, promotions, and other adjustments.
Integrated Loyalty Programs
XEPOS supports the creation of customized loyalty programs, rewarding repeat customers and encouraging engagement across dining and retail services.
Multi-Lingual Support
With XEPOS’s multi-lingual support, we’ve been able to cater to our diverse campus community, ensuring that every user can navigate the system in their preferred language.
24/7 Customer Support
XEPOS offers exceptional support, with 24/7 remote assistance and in-person support during emergencies
How XEPOS Helped Us Overcome a Major Challenge
One of the biggest challenges we faced was managing high transaction volumes across our multiple colleges, especially during peak times in dining services and retail outlets. Long wait times and delayed transactions were negatively impacting the experience for students and staff.
XEPOS helped us overcome this challenge by providing a fast, reliable system that can easily handle high volumes of transactions. With features like contactless payments and real-time reporting, the system streamlined the payment process and reduced wait times significantly, allowing for a smoother experience even during the busiest hours.
Additionally, XEPOS’s multi-location management allowed us to monitor and manage operations across all our colleges from a single platform, ensuring consistent service delivery and operational efficiency across the board.
What really set XEPOS apart was their exceptional customer support. Whether it was remote assistance available 24/7 or in-person support during critical times, their team was always ready to help us navigate any issues, ensuring that we could continue operations without disruption.
