Processing Card Refunds

Refunds can easily be paid out to customers, you can process cash refunds by following these few steps.


To refund a customer via card machine, simply:

  1. Navigate to the “Ordering” section, and log in.
  2. Select “Return” in the bottom left navigation
  3. Ensure you are on the right tab between “Table Plan”, Take Out”, and “Bar Tabs”. If you are unsure, you can just check “All Services”.
  4. You can locate the order by scrolling through the list or searching for it. To search for it, enter the receipt number within the “Search Order” field.
  5. Once you have located the order, select it by clicking on it.
  6. Press “Refund (Card)” at the bottom left and the customer will be refunded via card.
  7. You may also press “Void (Card)” which will refund the customer but completely void the order in doing so.

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