XEPOS has transformed how we manage transactions, offering smooth fee payments, easy access to vouchers, and integrated reporting, all while boosting efficiency and improving service for everyone on campus.
The Habib University Trust
The system streamlined contactless donations, increasing charitable support.
Rafiq, The Habib University Trust.
Why we chose XEPOS
The decision to implement the XEPOS system has had a transformative impact on our operations. Its intuitive and user-friendly design made the transition seamless, allowing our staff to quickly get up to speed and significantly boosting overall efficiency. Even during peak hours, transactions are processed quickly, ensuring a smooth experience for students, faculty, and visitors.
A key feature that stood out to us was the contactless donation terminals. These terminals have made donating more accessible and secure, allowing us to easily collect contributions for our charitable initiatives. This has simplified the donation process for our community and improved our fundraising capabilities.
Moreover, the multi-lingual support in XEPOS has been essential for our diverse campus. The system’s ability to offer multiple languages ensures that everyone—from international students to local staff—can interact with the system comfortably and efficiently.
The cloud-based back office has also been a game-changer, providing real-time access to all operational data. This flexibility has improved the way we manage our services, enabling us to oversee campus operations from any location and make data-driven decisions quickly.
The Features That Made the Biggest Impact
Fee Payment Integration
The integration of fee payments has streamlined the process, allowing students to pay online or in person with ease, reducing administrative workload and improving efficiency.
Multi-Lingual Support
With XEPOS’s multi-lingual support, we’ve been able to cater to our diverse campus community, ensuring that every user can navigate the system in their preferred language.
Real-Time Reporting
XEPOS’s real-time reporting feature has provided us with instant access to transaction and sales data, enabling more informed decision-making and improved operational oversight.
Contactless Donation Terminals
The introduction of contactless donation terminals has made charitable contributions simple and secure, significantly enhancing our fundraising efforts across campus.
Cloud-Back Office
The cloud-based system allows us to manage and monitor campus services remotely, offering flexibility and ensuring that we can oversee operations from anywhere at any time.
24/7 Customer Support
The exceptional support from the XEPOS team has been invaluable. With 24/7 remote assistance and in-person support during emergencies, we’ve always had quick resolutions to any challenges we’ve faced.
How XEPOS Helped Us Overcome a Major Challenge
One of the biggest challenges we faced was managing high transaction volumes, particularly with fee payments and voucher access, during peak hours in our dining halls and retail outlets. Long lines and slow processing were common, which not only affected payment efficiency but also impacted the overall experience for students and staff.
XEPOS helped us overcome this by streamlining both the payment process and voucher management, allowing us to handle a high volume of transactions swiftly and efficiently, even during the busiest times. This improvement in speed has significantly reduced wait times, making the experience much smoother for everyone on campus.
What truly made a difference was the exceptional customer service from the XEPOS team. Whenever we faced concerns or needed assistance, their team was always available, providing quick, effective solutions. Their constant support ensured that operations ran smoothly, without disruptions.
