XEPOS has transformed how we manage transactions, offering smooth fee payments, easy access to vouchers, and integrated reporting, all while boosting efficiency and improving service for everyone on campus.
The Habib University Trust
The system streamlined contactless donations, increasing charitable support.
Rafiq M. Habib, The Habib University Trust.
Why we chose XEPOS
The decision to implement the XEPOS system has had a transformative impact on our operations. Its intuitive and user-friendly design made the transition seamless, allowing our staff to quickly get up to speed and significantly boosting overall efficiency. Even during peak hours, transactions are processed quickly, ensuring a smooth experience for students, faculty, and visitors.
A key feature that stood out to us was the contactless donation terminals. These terminals have made donating more accessible and secure, allowing us to easily collect contributions for our charitable initiatives. This has simplified the donation process for our community and improved our fundraising capabilities.
Moreover, the multi-lingual support in XEPOS has been essential for our diverse campus. The system’s ability to offer multiple languages ensures that everyone—from international students to local staff—can interact with the system comfortably and efficiently.
The cloud-based back office has also been a game-changer, providing real-time access to all operational data. This flexibility has improved the way we manage our services, enabling us to oversee campus operations from any location and make data-driven decisions quickly.
The Features That Made the Biggest Impact
Multi-Channel Integration
Seamlessly integrate with other campus systems like student ID cards, event management, and payment gateways, ensuring smooth and unified operations across all services.
Customizable User Roles
Grant specific access and control to different staff members, enhancing security and ensuring that the right people have access to the right information.
Advanced Analytics
Gain actionable insights through powerful analytics, helping to track performance, identify trends, and make informed decisions that drive campus efficiency.
Self Service Kiosks
Allowing students and staff to place orders and pay independently, self-service kiosks reduce wait times and increase overall throughput.
Integrated Weighing Scales
Ensure portion control accuracy, reduce waste, and streamline meal preparation with weighing scales linked directly to the EPOS system.
Quick Payment Process
Fast and secure checkout experience, including integration with student ID systems for seamless transactions.
How XEPOS Helped Us Overcome a Major Challenge
One of the biggest challenges we faced was managing high transaction volumes, particularly with fee payments and voucher access, during peak hours in our dining halls and retail outlets. Long lines and slow processing were common, which not only affected payment efficiency but also impacted the overall experience for students and staff.
XEPOS helped us overcome this by streamlining both the payment process and voucher management, allowing us to handle a high volume of transactions swiftly and efficiently, even during the busiest times. This improvement in speed has significantly reduced wait times, making the experience much smoother for everyone on campus.
What truly made a difference was the exceptional customer service from the XEPOS team. Whenever we faced concerns or needed assistance, their team was always available, providing quick, effective solutions. Their constant support ensured that operations ran smoothly, without disruptions.
